PCMag has a review of AOL’s AIM Phoneline service, and found the software easy to use. About call quality: “Most of the time, audio quality was pretty good on the AIM service. Nine out of every ten calls sounded good: My voice along with the voices at the other end were clear and didn’t break up. However, when I did experience a poor-quality call, it was really bad. Voices at both ends sounded stuttered, sentences often disintegrated into mumbo-jumbo, and I experienced an annoying buzz. However, when this did happen, I generally could hang up and make the call again, with better results. Another quibble: When I was in the middle of a call, AIM’s service would sometimes disconnect itself and the call would drop. This didn’t happen all the time, but on average, it happened more frequently than one in nine calls–a huge pain for a phone-aholic like me.”